This website is operated by Wat’s On Glass. Throughout the site, the terms “We”, “Us” and “Our” refer to Wat’s On Glass and/or its employees. Wat’s On Glass offers this website, including all information, tools and services available from this site to You, the user, conditioned upon Your acceptance of all terms, conditions, policies and notices stated here.  Throughout the site, the terms “You” and “Your” shall refer to the visitor to the site, or the attendee of one of our workshops.  Orders placed on the site shall be assumed that the visitor to the site is authorised to make purchases on behalf of the payee at the point of checkout.

 

By visiting Our site and/ or purchasing something from Us, You engage in Our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using Our website. By accessing or using any part of the site, You agree to be bound by these Terms of Service. If You do not agree to all the terms and conditions of this agreement, then You may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

 

By agreeing to these Terms of Service, You represent that You are at least the age of majority in Your country of residence, or that You are the age of majority in Your country of residence and You have given Us Your consent to allow any of Your minor dependents to use this site.
You may not use Our products for any illegal or unauthorized purpose nor may You, in the use of the Service, violate any laws in Your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of Your Services.

 

Closed shoes must be worn to all workshops as there is a risk of glass fragments. We provide other protective items where needed. Attending a workshop with insufficient footwear may result in You being refused to continue with the workshop. We will provide tools and other protective equipment as needed for the workshop unless We specify otherwise when confirming the booking.

 

Where a course other than the Taster Workshop (or other introductory workshop where introduced) is chosen, You acknowledge and confirm that You will have previous experience of glass fusing. If You demonstrate a lack of experience, then You may be refused to continue with the workshop.

 

Where You are believed to be exhibiting signs of impaired judgement/coordination which may pose a risk to You, other attendees or Us, We may refuse entry, or request departure from the workshop. Where You have a medical condition that may be triggered by light, sound, smell or small spaces, You should contact Us prior to booking the event to check whether this will be suitable.

 

All bookings purchased / requested through the site are subject to additional confirmation by Us once Your order has completed payment. Where We are unable to honour your online ticket purchase / booking request due to offline bookings or other events outside of Our control, We will treat your purchase as being a cancellation by Us.

 

Any booking requested online but not yet paid for will be held for a limited period before We allow re-allocation of the space; however reserving a place does not guarantee space availability at the time of the request and will still be subject to Our confirmation.

 

See also conditions below regarding cancellations.

 

We may cancel a workshop where there are insufficient attendees, or there are health or other issues that prevent Us providing the workshop. Where possible We will issue at least 48 hours notice. Any attendees booked on a cancelled workshop will be offered a full refund, a transfer to another workshop where one is available, or a gift card to the value of the full amount paid for the workshop. Gift cards may be used against future bookings or commissions.

 

If You are unable to attend a workshop, We will offer refunds, transfers or gift cards as per the following conditions:

 

Your out of pocket expenses, including, but not limited to, travel, accommodation, consumables, will not be covered in the event of a cancellation. In exceptional circumstances We may, at our discretion, offer a discount for a replacement course.

 

We reserve the right to refuse service to anyone for any reason at any time.
You understand that Your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at Your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for Your reference only. We reserve the right to modify the contents of this site at any time, but We have no obligation to update any information on Our site. You agree that it is Your responsibility to monitor changes to Our site.

 

Prices for Our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to Our returns policy.
We have made every effort to display as accurately as possible the colours and images of Our products that appear at the store. We cannot guarantee that Your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of Our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that We offer.

 

We reserve the right to refuse any order You place with Us. We may, in Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in Our sole judgement, appear to be placed by dealers, resellers or distributors.

 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by You will meet Your expectations, or that any errors in the Service will be corrected.

 

Where products have been made to order, or an existing product has been customised to Your specification, You accept that the images shown on this site may not reflect the product You receive accurately. Once You accept a quote for a custom design and We have commenced work on the order, You may not make further alterations, except where We have expressly agreed this in advance.

 

All products are hand made and as such will result in variances in colour, and design to images shown online. Where You request customisation of a product, the finished product will be a close match to images online, or to those supplied by You; however You accept that We will be unable to create an exact match due to the colour variances and nature of the creation process.

 

For more detail, please review Our returns policy below

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at Our store. You agree to promptly update Your account and other information, including Your email address and credit card numbers and expiration dates, so that We can complete Your transactions and contact You as needed.

 

We will only refund a product in full where the item was purchased from stock. Where You can demonstrate that We have not produced a product in line with Your customisations, We will offer an exchange or gift card. Where You are unhappy with the received product and We believe We can resell the product We may offer a refund less a twenty five percent (25%) restocking fee at Our discretion; otherwise We will only refund up to fifty percent (50%) of the purchase price.

While We endeavour to keep products as close to the images shown, each item is created by hand, and as such, variances in colour, shape, size and appearance will be present. Where You have requested customisation of a product, We make all effort to match your requirements with available materials; however, You accept that variances will be present in the finished product.

 

All refunds are subject to pre-approval and receipt of the items back with Us, except where We agree that return of the product is not required. Where a product was purchased partly or fully using a gift card, any issued refund shall be in the form of a gift card only. Gift cards are excluded from the refund policy. Tickets for workshops are subject to terms elsewhere in this policy.

 

We will only offer an exchange where the item is shown to be damaged, or You can demonstrate that We have not produced a product in line with Your customisations. This shall only be for the same product with any customisations; however, You can opt to alter the customisations at the point of the request, where such alterations would not affect the product price, or We agree to the alterations at no additional cost. We will ship the replacement product to You at Our expense.

 

We will offer credit in the form of a gift card where You prefer this over an exchange or refund. This may be used as part or full payment for other products, workshops or delivery charges. The gift code may be transferred.

 

Where a gift card is issued it shall be subject to the same conditions as a refund; however, We will issue the card up to seventy five percent (75%) of the purchase price instead of fifty percent (50%).

 

All exchanges or credit are subject to pre-approval and receipt of the items back with Us, except where We agree that return of the product is not required. Gift cards are excluded from the exchange/credit policy. Tickets for workshops are subject to terms elsewhere in this policy.

 

To be approved for a refund, exchange or credit, You must contact Us via our contact form, letter, telephone or email, quoting Your order ID and the product, along with the reason You are requesting a refund, exhange or credit. We will review your request and issue authorisation for the product to be returned to Us at the address on the site. You are liable to pay the shipping costs back to Us, except where We agree to cover these costs, or where We agree to issue a refund or gift card for the costs upon receipt of the items and confirmation of Your expenses.

 

We will hold unauthorised returns for ninety (90) days, during which time We will make at least six (6) attempts to contact You by all methods on file to arrange action or receive payment of additional charges. After this time We will issue a gift card as per the Exchange/Credit terms and We reserve the right to re-sell the product.

 

If You receive a product damaged due to Our use of third party couriers, You must provide pictures of the packaging – if the outer packaging was damaged You must ensure You have pictures prior to opening the package – You also have the right to inspect the product before accepting delivery when a parcel arrives damaged. You must contact Us within seven (7) days of accepting a damaged parcel/product.
We will offer a replacement product after We have completed investigations and believe the damage to have been caused by insufficient packaging or mis-handling by the couriers.

 

Where We agree to Your return claim, We will issue a refund, gift card, or commence work on a replacement product within two (2) business days of us accepting the claim. Where we are discussing a claim with You and do not hear from You, We will consider this an unauthorised return thirty (30) days from Your last communication.

 

If a product is refused delivery and then comes back to Us, We reserve the right to charge an additional fee to re-ship the item. Such items will be treated as an unauthorised return.

 

We may provide You with access to third-party tools and services, including, but not limited to, payment gateways and shipment tracking, over which We neither monitor nor have any control nor input.
You acknowledge and agree that We provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to Your use of optional third-party tools.
Any use by You of optional tools offered through the site is entirely at Your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

Certain content, products and services available via Our Service may include materials from third-parties.
Third-party links on this site may direct You to third-party websites that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

If, at Our request, You send certain specific submissions (for example contest entries) or without a request from Us You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to Us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that We determine in Our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that Your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Us or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party.

 

Your submission of personal information through the store is governed by Our privacy policy.

 

Occasionally there may be information on Our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after You have submitted Your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

In addition to other prohibitions as set forth in the Terms of Service, You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate Our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate Your use of the Service or any related website for violating any of the prohibited uses.

 

We do not guarantee, represent or warrant that Your use of Our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time We may remove the service for indefinite periods of time or cancel the service at any time, without notice to You.
You expressly agree that Your use of, or inability to use, the service is at Your sole risk. The service and all products and services delivered to You through the service are (except as expressly stated by Us) provided ‘as is’ and ‘as available’ for Your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall We, Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the service or any products procured using the service, or for any other claim related in any way to Your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Our liability shall be limited to the maximum extent permitted by law.

 

You agree to indemnify, defend and hold Us harmless and Our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach of these Terms of Service or the documents they incorporate by reference, or Your violation of any law or the rights of a third-party.

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either You or Us. You may terminate these Terms of Service at any time by notifying Us that You no longer wish to use Our Services, or when You cease using Our site.
If in Our sole judgment You fail, or We suspect that You have failed, to comply with any term or provision of these Terms of Service, We also may terminate this agreement at any time without notice and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to Our Services (or any part thereof).

 

If either party fails to fulfill its obligations hereunder (other than an obligation for the payment of money), when such failure is due to circumstances beyond its reasonable control, including but not limited to fire, flood, civil commotion, riot, war (declared and undeclared), revolution, or embargoes, then said failure shall be excused for the duration of such event and for such a time thereafter as is reasonable to enable the parties to resume performance under these Terms, provided however, that in no event shall such time extend for a period of more than one hundred eighty (180) days.

 

The failure of Us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by Us on this site or in respect to The Service constitutes the entire agreement and understanding between You and Us and govern Your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

These Terms of Service and any separate agreements whereby We provide You Services shall be governed by and construed in accordance with the laws of England.

 

These terms do not affect Your statutory rights under UK law.

 

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at Our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to Our website. It is Your responsibility to check Our website periodically for changes. Your continued use of or access to Our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Questions about the Terms of Service should be sent to Us via Our contact page.  In the event that this service is offline We may also be reached via Our Facebook page.

 

2 February 2023 – Amended Glass Fusing Workshops to cover booking requests as well as purchases due to changes in site operation.

5 March 2022 – Added exclusion for out of pocket expenses to Workshop Cancellation conditions.

2 January 2021 – Updated terms to include workshops, and amended returns policy to reflect addition of online store.

1st September 2019 – Initial release of terms and conditions.